Company Policy
Terms Of The Contract Agreement:
Orders will not be placed with manufactures and lead times do not begin until receipt of full deposit. Equipment will not be delivered or unloaded from truck unless balance is paid in full. This payment is to be made by certified bank check, credit card, or cash before equipment is removed from our warehouse or trucks. All Deliveries are “Sidewalk drop-off” unless otherwise specified and agreed to by Mediterranean Restaurant Equipment. You must verify that the equipment ordered will fit through your door or entry way. We will not make alterations to your building to facilitate delivery. Removal of doors/windows/door frames are the responsibility of the buyer. If additional delivery costs are incurred as a result of construction delays and/or errors, the additional costs will be invoiced to the buyer. All permits, approvals and review are the responsibility of the Buyer. Mediterranean will not do any type of gas, plumbing or electrical hook-ups or installation to existing walls, floors or ceilings of any kind. All final connections, including electrical and plumbing are to be done by licensed trades to state and local codes. Any custom items must have signed approvals prior to fabrication. THERE ARE NO RETURNS ON APPROVED CUSTOM FABRICATED ITEMS. Confirmation of field specification is the responsibility of the Buyer. Any Stock items that are ordered, delivered, and then returned is subject to a 25% restocking fee.In the event of cancellation, all deposits secured on all pieces will be forfeited. Calibrations of equipment are NOT considered a manufacturer’s warranty item. Any calibrations necessary are the responsibility of the Buyer. Manufacturers’ standard warranties are included. No other warranty (unless specifically stated) is extended or implied. Special terms as they apply to used equipment: Warranty on used equipment is 30 days from date of invoice. A quote on used equipment is on “in stock” items only. No used equipment shall be held without a deposit. Removal of trash and/or equipment packing materials is the responsibility of the buyer. Warranty on equipment will not transfer until balance is paid in full. Ownership of equipment does not transfer until final payment is received.
This is a legal and binding contract.
Availability
Occasionally, we will temporarily run out of stock on items due to high demand. If this is ever the case for an item you ordered, we will send you an out-of-stock e-mail within 24 business hours. If you have a time-constraint on your order, please respond to the e-mail and our customer service will work on a solution for you! You can also call us to check stock on the items you’re purchasing before your order is placed to ensure availability.
Canceling/Modifying an Order
Please contact us immediately if you would like to cancel an order! If an order is already processing in our warehouse and being loaded to deliver, we cannot guarantee that the order can be canceled. In order to maintain accuracy and efficiency in our order process, we are unable to modify any orders after they have been placed. If you would like to add to or modify your order in any way, please call us to see if the order can be canceled and then reordered with your desired modifications. If we cannot cancel an order that you no longer want or want to modify, please see our Returns Policy.
In the event that an order can be canceled, a 3% processing fee will be deducted from the refunded amount. This fee is to cover the costs associated with processing the refund.
Primary Form of Communication
In order to provide our customers with the most up to date information regarding products and orders, our primary form of communication is calling the store number and speaking to a salesman. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to use a valid email address when placing your order. If you have questions that need to be directed to our Customer Solutions team, you are welcome to contact us via email, chat or phone.
Warehouse Pickups
All orders placed through website will be shipped to their destination via a commercial carrier. Customers also have the option to pick-up orders from our warehouse.
Site Errors – Pricing
All prices are subject to change without notice due to manufacturers price increases. In the rare event that a product is listed at an incorrect price due to a website error, Mediterranean Restaurant Equipment will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed upon price with the customer or a cancellation of the order, resulting in a full refund.
Special Order Items
In order to maximize the products we’re able to offer to you, some items on our website are not normally stocked in our warehouses. These items may be shipped directly to you from the manufacturer, or brought into our warehouse with our next stock order from the manufacturer and then shipped to you. Please note, we will not cancel special order items once the order is placed and may not be returnable.
White Glove Delivery
Standard common carrier delivery options cover the cost of getting an item to your shipping address but our White Glove delivery service does that and more! The White Glove Salesman will call to schedule a delivery appointment within a 4 hour time frame, which gives you the flexibility to work around your busy schedule and to prepare the space where your item will be placed. Upon delivery, trained professionals will unload your item from the truck, bring it into the room of choice, unpack the item and remove all packaging debris from the premises. Please note that White Glove delivery will typically add 5 – 7 business days to your order’s transit, and only includes 30 minutes of on-site time. If on-site time beyond 30 minutes is required, you may be responsible for additional fees. Onsite time will begin when the agents arrive onsite. While the agents will bring the items into the location of your choice, this service does not include set-up of the items being delivered, such as installation of tables, shelves, or other accessories.
When purchasing equipment, please be sure to carefully check the dimensions of your space and any doors the item may go through prior to placing your order. We list all dimensions on the items page in the specification sheet for our customer’s reference. If you are unsure if an item will fit into your location, please contact our customer service for assistance. In the event that an item cannot be delivered due to conflicts with the location the order may be subject to a return and any associated costs.
Returns Policy
Mediterranean Restaurant Equipment is devoted to providing your shopping experience with professional service . We will gladly accept returns within 30 days of purchase on all damaged items in original packaging. The customer will be responsible for any shipping cost involved and a minimum 25% restocking fee. A return authorization must be obtained prior to return. Any custom item, equipment with optional accessories or made-to-order items may not be returned. Please contact our Customer Service to request a return authorization. Upon receipt and inspection of returned products, a refund will be issued to the original method of payment. Mediterranean Restaurant Equipment reserves the right to refuse any return that does not meet the above conditions.
Damaged Items
Mediterranean Restaurant Equipment does all it can to assure your item is shipped safely and securely. Due to the terms of liability of the trucking companies, please be sure to inspect your order at the time of delivery and note any damage or suspected damage on the driver’s paperwork. If any damages are not reported before the truck departs, we will be unable to offer any credits for the damaged items. In the rare circumstance that your item is received damaged or defective, after noting the driver’s paperwork, please notify us of the damage within 48 hours. We will require photos of the damage, photos of the packaging, a copy of the signed BOL, as well as you will need to retain all products and shipping materials until a resolution is provided. Alternatively, you can choose to refuse the delivery if you are unsure whether an item is damaged or are unable to properly check the merchandise before the truck leaves. At all times, please notify us of your damage concerns within 48 hours of delivery.
Missing or Lost Items
Mediterranean Restaurant Equipment takes great measure when packing orders to avoid any mis-ships. On the rare occasion if an incorrect item is received, please contact us within 3 days so we can get this corrected. If an item is delayed the carrier has confirmed that the shipment is lost, a trace will be started and may take up to 3-5 business days for a resolution to be provided.
Financing
We now offer financing for orders with a subtotal of $500 or more through a 3rd party company, Marlin Leasing. The lease option will be available in your cart if your pre-shipping charges total is $500 or more. Once you fill out your shipping information, you will be redirected to fill out an application for financing with Marlin Leasing. You will be notified within hours if you’ve been approved. Upon approval from Marlin Leasing , a representative will contact you to:
- Discuss the terms of your lease
- Collect a $125 processing and application fee
- Collect the first month’s payment as a down payment
Once you have received approval, and we receive the funds from Marlin Leasing (give or take a few business days), we can begin processing your order.
Purchase Orders
Unfortunately, we are unable to accept Purchase Orders. All orders must be placed online and paid for in full at the time of purchase. Our preferred method of payment is via credit card through our secure server, but if your order is over $500 (excluding shipping) you may pay by check or wire transfer.
Wire Transfers
We accept payments by wire transfer for orders totaling over $500 (excluding shipping). For more information, please email us at mrenmy@aol.com and one of our Customer Service Representatives will be happy to assist you!
Store Credit
Any store credit given out is redeemable for 6 months from date of issuance unless otherwise noted. Store credit does not apply for shipping.
Warranty
New equipment is covered exclusively by the manufacturer's warranty. Mediterranean Restaurant Equipment does NOT take any responsibility for providing warranty services or coverage for any new equipment sold. All warranty claims must be directed to the respective manufacturer in accordance with their warranty terms and conditions. Since manufacturer’s warranty policies vary, please contact our Customer Service to verify warranty info before placing your order.
Used and refurbished equipment includes a 90-day limited warranty. Claims must be made within 90 days of purchase date, and Mediterranean Restaurant Equipment may repair, replace, or refund at its discretion. This warranty excludes any damage from misuse, unauthorized modifications, and normal wear.
Open-box and scratch & dent equipment includes a 1 year limited warranty. Claims must be made within 1 year of purchase date, and Mediterranean Restaurant Equipment may repair, replace, or refund at its discretion. This warranty excludes any damage from misuse, unauthorized modifications, and normal wear.
**Purchases are final. Customer will have to pay a 35 % restocking fee a long side of paying for the shipping back.
***White Glove Service Available. Please call 908-687-2112 for more information.